A new name, the same commitment to you. Southern Cross Support Services and Programmed Care are now Kanda.

Positive Behaviour Support
Individualised Behaviour Support for a better quality of life
Our Positive Behaviour Support services help people who have, or are at risk of having, persistently challenging behaviours. We can help you learn new ways to manage your emotions and communicate effectively with those around you. Contact us today to learn more about our experienced Positive Behaviour Support team and start your journey.
What is Positive Behaviour Support?
Positive Behaviour Support is an evidence, value and rights based approach aimed at improving the lives of individuals whose challenging behaviours are caused by cognitive or intellectual disabilities.
Behaviours that are hard to deal with can have a big effect on a person’s ability to learn, grow, feel safe, and have relationships. Some of these behaviours may be damaging property, being violent or abusive, acting without thinking, or hurting themselves. While often misunderstood, making the surroundings safe and supportive can help lessen the severity of these behaviours.
The Positive Behaviour Support plan focuses on each person’s specific needs and helps them learn new skills and improve their quality of life. It also encourages more community participation and inclusion by reducing the frequency and impact of behavior challenges.
Behaviour Support Levels
- Interim Support (5-60 Hours):
- Identify behaviours where there is a risk of harm to self or others.
- Consult with the individual, family, carers, and other relevant parties.
- Review existing data and implement necessary behaviour recording tools.
- Provide guidance on protective actions for the support environment.
- Intermediate Support (30-80 Hours):
- Conduct a Functional Behaviour Assessment.
- Facilitate an immediate review by a medical professional, if required.
- Develop applications for approval and consent to meet Restrictive Practices regulations, if needed.
- Create an Interim Positive Behaviour Support Plan.
- Comprehensive Support (60-150 Hours):
- Perform a Functional Behaviour Assessment and analysis.
- Coordinate multi-disciplinary stakeholders in collaborative planning.
- Develop a Comprehensive Positive Behaviour Support Plan.
- Provide training to implement strategies, reviews, and evaluations.
- Offer critical incident debriefing.
Note: Hours may exceed suggested ranges for complex behaviours.
How Behaviour Support services work
Our Behaviour Support practitioners work closely with you to understand your needs and develop tailored strategies to help you achieve your goals.
We collaborate with multi-disciplinary stakeholders, service providers, and interested parties in your life to ensure behaviour support is holistic, comprehensive, and seamlessly integrated into your daily routines.
How you can access Behaviour Support?
- Speak to your Support Coordinator or contact us directly about your NDIS Plan goals and support categories.
- Fees are based on the NDIS Price Guide and will be assessed individually for the hours required to complete your plan.
What we offer:
- Functional Behaviour Assessment – to understand when, where, and why behaviours are occurring.
- Behaviour Support plans – tailored plans to meet individual needs, including guidance for routines, interactions, proactive, and reactive strategies.
- Training and support – for families and staff to effectively implement support plans.
- Goal setting – to determine desired outcomes and work towards achieving them.
- Monitoring and review -to ensure support plans remain current and responsive to individual needs.
- Reporting and governance – including Restrictive Practices applications.
What is included in a Positive Behaviour Support Plan?
A Positive Behaviour Support Plan includes:
- Guidance for routines and interactions.
- Proactive strategies to prevent challenging behaviours.
- Reactive strategies to manage behaviours when they occur.
- Goals for skill development and improved quality of life.
- Monitoring and evaluation processes to ensure the plan remains effective.

Getting Positive Behaviour Support service
We know that when it comes to Positive Behaviour Support services, time matters. We provide a fast and seamless transition from referral to service, ensuring you get the care and support you need without delay. Fill out our online form today, or give us a call if you prefer to chat.
Positive Behaviour Support FAQs
Understand NDIS Funding
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What our clients and families are saying
Looking for more ways we can support you?
At Kanda, we offer a wide range of disability services for the support you need. We’re here to help you achieve your goals and live your best life. Explore more disability services today and find the right support for you!