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A new name, the same commitment to you. Southern Cross Support Services and Programmed Care are now Kanda.

Delegation of Care

Delegation and supervision of care

Our specialist nurse-led service support you with high care needs, enabling you to remain in your own home and stay active member of the community. With tailored care plans and expertly trained Support Workers, we ensure safe, effective, and timely care for you.

How delegation and supervision of care works

Our experienced Registered Nurses train eligible Support Workers and delegate specific nursing tasks (high-intensity supports) to them.

This allows participants to receive high-quality care while Support Workers expand their skills and experience. In many cases, clients can continue to use their usual Support Workers for high-intensity supports once they meet the required training and assessment standards.

What high-intensity supports can be delegated?

Under this model, some of the NDIS-recognised high-intensity support skills that can be delegated include:

  • Complex Bowel Care
  • Enteral Feeding Support
  • Non-Invasive Positive Pressure Ventilation
  • Urinary Catheter Support
  • Subcutaneous Injections
  • Pressure Injury Prevention
  • Epilepsy and Seizure Support

 

What is the process?

Our delegation and supervision of care service follows a structured 7-step process to ensure safe and effective care:

  1. Submit a referral form to our Clinical Care Delegation Team for review.
  2. A Registered Nurse visits the participant’s home to assess their needs and requirements.
  3. A quote is generated and applied to the participant’s NDIS plan or other funding body.
  4. The Registered Nurse contacts stakeholders (GP, Allied Health) to ensure all Support Plans are up to date.
  5. A personalised Health Support Plan is developed in collaboration with the participant or their representative.
  6. Selected Support Workers receive the necessary education and practical training from the Registered Nurse.
  7. Training and supports are reviewed annually or as needs change.

 

What is a Health Support Plan?

A Health Support Plan is a personalised document created by a Registered Nurse for each participant. It outlines the specific supports required and provides clear guidance for Support Workers.

The plan is developed with input from the participant and key stakeholders and is designed to complement other Allied Health Support Plans. It is updated regularly as needs evolve or during annual plan reviews to ensure it remains relevant and effective.

 

Expert Nurse-led Care

Our team of experienced Registered Nurses ensures the highest standard of care and training

Tailored Support Plans

Every Health Support Plan is shaped to meet the individual needs of each participant.

Empowering Support Workers

We provide comprehensive training, allowing support workers to expand their skills and deliver high-intensity supports safely.

Commitment to Quality

with annual reviews and ongoing updates, we ensure care remains effective, timely, and aligned with the participant’s needs.

Tired of being stuck on a waitlist?

Our streamlined process arranges support quickly and efficiently for both clients and referrers. Click below to see how we can expedite your access to the support you need.

Understand NDIS Funding

Discover how NDIS funding can empower your support journey. Click below to learn more about your funding options.

What our clients and families are saying

“I wanted to say sincerely how wonderful your team is, your orgnisation is, and how tirelessly I see them all work to give the true quality of life, the independent life, and mostly the happy life supplied by all of you is truly wonderful.”
Client's family - Pauline Queensland
“They have gone above and beyond in their care, their professionalism and their support. They certainly live their values.”
Corinne B Queensland
"A huge thank you to Team! Your support has helped Mason achieve incredible progress this year. We’re so grateful for your dedication, care, and the positive impact you’ve made."
Tammy, Mason's Mum Queensland
"We go out fishing, movies, to the gym, stuff like that. Kanda is the way to go!"
Jake Queensland

Delegation of Care FAQs

Yes, some disability-related health support tasks can be delegated by a Registered Nurse to another trained worker, such as a Support Worker or Enrolled Nurse. If a family member, friend, or carer is unable to complete the tasks, funding may be provided for a Support Worker or Enrolled Nurse to assist with your care needs.

A Registered Nurse will make the final decision on whether a task can be delegated, retaining full responsibility for the care provided. They carefully consider who is best suited to deliver the care, your individual needs, the complexity of the tasks, and any associated risks.

Yes, certain tasks cannot be delegated and must be completed by a Registered Nurse. These include tasks where your health needs are inconsistent or likely to change or those that are too complex or high-risk to be performed by someone other than a Registered Nurse.

When a Registered Nurse delegates a task, they remain fully responsible for ensuring that care is delivered safely and effectively. This responsibility involves conducting thorough health assessments, creating and updating care plans, and providing training to support workers. They also perform assessments in various settings—such as schools or workplaces—and offer ongoing supervision to maintain the highest standard of care.

If your health needs are inconsistent or likely to change, tasks cannot be delegated and must remain the responsibility of a Registered Nurse. Your care plan will be updated as needed to reflect any changes, ensuring you receive appropriate support.

Yes, your NDIS plan will include funding for a Registered Nurse to manage delegation and supervision tasks. This means they will create and update your care plan, train support workers, conduct health assessments, and provide ongoing supervision for delegated tasks. All of these measures ensure that the care you receive is safe, effective, and perfectly aligned with your needs.

Yes, if your Support Worker has completed the required training and meets the competency standards set by the Registered Nurse, they can perform high-intensity tasks. However, the Registered Nurse will remain responsible for supervising and ensuring the quality of care provided.

Before a task can be delegated, a Registered Nurse first assesses your needs and creates a care plan. Training and practical education are then provided to the individual who will perform the task, ensuring they are competent and ready. Finally, ongoing supervision is arranged to maintain the highest standards of quality and safety.

To begin, you’ll need a referral form submitted to the Clinical Care Delegation Team. A Registered Nurse will then visit your home to assess your needs and create a tailored care plan. From there, training, delegation, and supervision will be organised to ensure all your care requirements are met.

Looking for more ways we can support you?

At Kanda, we offer a wide range of disability services for the support you need. We’re here to help you achieve your goals and live your best life. Explore more disability services today and find the right support for you!